ITIL 4 Foundation – eLearning

Advance your career in IT service management with the ITIL Official eLearning course, crafted by the creators of ITIL: Course and exam voucher, all in one bundle!

For self-paced learners seeking an interactive experience to guide exam preparation.

Official eBook
Your definitive introduction to ITIL best practice. A valuable exam preparation resource, this guide will also be your go to reference in your work, further studies or professional development.
Interactive eLearning
Immerse yourself in a high level of interactivity, complete with quizzes and knowledge checks. Track your progress, stay engaged and ensure that every step of your learning journey is both enjoyable and informative.
Learning Resource Kit
The Official Training Materials for ITIL 4 Foundation. It includes a detailed Learner Workbook and Quick Reference Guide to enhance exam preparation and long-term learning.
Exam Voucher
Online Proctoring Included
Auto Marked Sample Papers
Auto Marked Sample Papers

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ITIL 4 Foundation course

Interactive
Self-paced
Device-friendly
9-hour content
Mobile-optimized
Case studies
Practical exercises

What will you learn?

Service management concepts – Learn the fundamental concepts of service management. What defines a service? What are its components? What is its value to stakeholders?
Service value system – Discover the framework that will help you create, deliver, and manage services, including the Service Value Chain, guiding principles, and governance.
Four dimensions of service management – Explore the four dimensions of effective service management: organisations and people, information and technology, partners and suppliers, and value streams and processes.
Guiding principles – Develop a mindset for adopting ITIL practices and adapting them to your specific needs with the seven guiding principles of ITIL 4.
Service Value Chain – Understand how the Service Value Chain helps organisations create value by optimising their activities and resources.
ITIL practices – Employ ITIL 4 practices to enable working methods aligned to your business strategy, improving the process of service development and supporting users.
Continuous improvement – Focus on the central ITIL 4 concept of continuous improvement, and the ways in which organisations can iterate and adapt their processes and services.
Service Level Agreements – Study the role of SLAs in defining and managing service quality, and the role of service level management in this context.
Key metrics and performance indicators – Grasp the importance of defining and tracking metrics and KPIs to measure the performance and effectiveness of IT services.

Unlock career opportunities

IT Specialist Application Development
IT Specialist Change Management
IT Operations Specialist
IT Development Manager
IT Service Operations Manager
IT Team Leader
Chief Digital Officer
IT Project Manager
Transformation Manager
IT Service Manager
Digital Product Manager

Summary

Bite-sized learning modules – Make the best of our eLearning option through concise, easily digestible sessions. Perfect for busy schedules, these bite-sized modules make learning both manageable and enjoyable.
Interactive & engaging content – Dive into an interactive environment filled with multimedia elements, quizzes and activities that make your journey through the course engaging and enriching.
Self-directed learning – Take charge of your education. This self-directed learning format lets you choose your focus areas, enabling you to tailor your educational journey to your personal goals.
Learn at your own speed – Take advantage of closed captioning and adjustable player settings to pace yourself and enjoy an effective learning experience.
Real-world case study approach – Make the best of the case studies included in the course that help you bridge theory and practice.
Real-time progress tracking – Stay on top of your learning with real-time progress tracking. Knowledge checks help deepen your understanding and ensure that you grasp the material as you progress.
Structured learning checklist – Each module includes a detailed learning checklist that takes you through the course structure and ensures you cover all key topics.
Embedded ITIL 4 glossary – Access the Official ITIL 4 glossary anytime, as it has been included into the course. This handy resource is a valuable tool for quick reference and to deepen your knowledge of ITIL 4 terminology.
Seamless canvas integration – Delivered via the Canvas Learning Management System, this course offers a seamless, user-friendly learning experience.

Examination

No. of Questions	:	40 Questions
Type of exam	:	Multiple Choice
Duration	:	60 minutes
Examination	:	Closed Book Examination
Minimum required score to pass	:	65%

Learning Resource Kit

Expertly Crafted Content
Course materials are created by the same experts who developed the textbooks and exams for each certification programme, ensuring that the content is accurate, comprehensive, and directly aligned with requirements.
Up-to-date and reliable
You can trust that all your study materials are always current and in sync with the official exams, guaranteed.
Accessible learning
The materials are easily accessible through Canvas, our online learning management system, and you can download and keep the resources for future reference, even after passing your exams.
Diverse Learning Resources
Designed for self-directed independent study, our Learning Resource Kit supports a range of learning preferences through workbooks for in-depth study, official books and quick reference guides.
Engaging introduction
Kickstart your learning journey with a welcome video, featuring industry experts, that will ignite your enthusiasm for what lies ahead on your certification path.