What is Root Cause Analysis (RCA) Training?
Root cause analysis (RCA) Training. Learn how to investigate and solve your problems, so that you leave them behind for good. The natural tendency of many individuals and organizations when presented with a problem is to jump to a solution, any solution. They do not systematically analyse the problem to determine a root cause before considering potential solutions.
Root cause analysis (RCA) is a class of problem-solving methods aimed at identifying the root causes of problems or events. The practice of RCA is predicated on the belief that problems are best solved by attempting to correct or eliminate root causes, as opposed to merely addressing the immediately obvious symptoms. By directing corrective measures at root causes, it is hoped that the likelihood of problem recurrence will be minimized or eliminated.
Therefore, this Root Cause Analysis training provides an introduction to analysing the root cause of a problem starting with a clear definition of the problem. The course will cover logical and root cause analysis tools that can be applied to identify potential root causes which then needs to verified. Finally, the course considers how the root cause analysis process should be managed. Completion of this course will lead to Lean Six Sigma White Belt Level.
Objectives of RCA Training
- Identification and problem solving of systems & software issues
- Improving service & maintenance process
- Reduced costs associated with repetitive tasks & trouble shooting
- Understanding of analysis techniques & tools
Training Format / Course Content (including Workshops)
RCA Workbook Provided!
- Module 1: Root Cause Analysis
- Module 2: Root Cause Analysis Process
- Module 3: Logical Cause Analysis
- Module 4: Root Cause Analysis Tools
- Module 5: Managing the Analysis Process
White Belt Level Certification (Internal Exam)
| Exam Type | | | Multiple Choice Questions |
| No. of Questions | | | 10 Questions |
| Examination | | | Open Book Examination |
| Passing Rate | | | 70% and above |
| Duration of Exam | | | 30 minutes |
| Location of Exam | | | Online via Google Form |
Training Content and Timing Plan
Root Cause Analysis (RCA) Introduction
- Introduction to RCA & Lean Six Sigma, QCC
- Cost of Poor Quality (COPQ)
- Basic Statistics in Problem Solving
- Workshop: Identify COPQs using Workbook
Root Cause Analysis Process
- 5W2H Problem Definition & Reporting Structure
- Drill Down Tree for Problem Identification
- Process Mapping and Flow Charting
- Workshop: Problems Identification & Process Mapping using workbook
Logical Cause Analysis
- 5W2H – Who, What, When, Where, Why, How & How Many
- Basic Value Stream Mapping
- Pareto Charts & Analysis
- Data Collection Plan
- Failure Modes and Effects Analysis (FMEA)
- Workshop: Complete 5W2H for your Identified Problems
Root Cause Analysis Tools
- Ishikawa/Fishbone Diagrams (Cause and Effect)
- 5 Whys Analysis
- Check Sheets and Check Lists
- Verifying Root Causes
- Workshop: Create Fishbone Diagrams and 5 Why Analysis
Managing the Analysis Process
- Brainstorming for Solutions
- PDCA Solutions Implementation Plan
- A3 Reporting Structure
- Workshop: Complete the 5W2H Solutions and A3 Reporting Structure
